How to Deal with an Angry Customer in 4-Steps

Nov 29, 2019 | Blog Post | 0 comments

As a business owner or manager, how do you deal with an angry customer? In the video above I describe a real exchange I had with Quickbooks customer service. Typically, when I have a question about Quickbooks I can call customer service and get the answers or help I need. One day I called for support and I found myself speaking with someone who clearly did not know the answers to my question and instead of transferring me to someone else they wasted almost an hour of my time. Finally, after multiple requests, I was able to speak to their supervisor to explain the issue of which I had already resolved myself. At this point, the problem was no longer about my Quickbooks transaction it was about poor customer service. I was able to explain the issue to the supervisor and he agreed to retrain the employee. Don’t waste your customer’s time! Use the 4-steps below next time your dealing with an angry customer.

How to Deal with an Angry Customer in 4-Steps

  1. Do Not Get Defensive

  2. Actively Listen

  3. Identify With Your Customer

  4. Resolve the Problem

Support your customers, don’t waste their time!

 

Kedma Ough is a nationally recognized small business funding expert and author of Target Funding, a book that helps you discover a proven system to get the money & resources you need now in order to grow your business.

Looking for an inspirational speaker? Kedma Ough’s dynamic keynote presentations are in high demand! Contact Kedma Ough about speaking at your next corporate meeting or conference.

 

Kedma OughKedma Ough is a nationally recognized small business funding expert and author of Target Funding, a book that helps you discover a proven system to get the money & resources you need now in order to grow your business.

Looking for an inspirational speaker?

Kedma Ough’s dynamic keynote presentations are in high demand! Contact Kedma Ough about speaking at your next corporate meeting or conference.

“Meeting Kedma was really a blessing. Kedma helped me through a process of government red tape and was very successful in helping me obtain funding for me and my company. Thank you, Kedma.”

Michael L. Monen

CEO, International Building Code Consultants (IBCC), PC

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Featured Publication

Target Funding

Discover a proven system to get the MONEY & RESOURCES you need now in order to grow your business.

  • Critical information on the wide range of funding options available to startups and small businesses of all kinds, including un-bankable ventures and independent inventors
  • Hundreds of vetted funding sources that include the features and eligibility requirements of each grant, loan, and investment opportunity specified
  • Real-life business funding stories that inspire and inform
  • Expert advice and insider tips for mastering the funding game
  • A roadmap for finding accessible funding opportunities that align with your funding needs

Kedma's Latest Media Coverage

Get THREE FREE CHAPTERS of my Target Funding Book!

Get to read the free chapters of my publication - competition-based funding, crowdfunding and debt funding, and more!

Sign up for my to get all this freebies now!